bv999i Privacy Policy

01 Introduction

bv999i operates as an internationally licensed online casino and sports betting platform serving players across Pakistan. In the course of providing our services — including account management, cricket and sports betting, live casino, slot games, crash games, and customer support — bv999i necessarily collects and processes certain personal information about registered players and platform visitors.

bv999i takes data privacy seriously as both a legal obligation under our international licensing framework and a genuine commitment to the Pakistani players who trust us with their information. This Privacy Policy is written in plain language and structured to make it easy to understand what data we hold, why we hold it, and what your rights are in relation to it.

This Privacy Policy should be read together with bv999i's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between bv999i and each registered player.

02 Data Controller

For the purposes of this Privacy Policy, bv999i is the data controller — meaning bv999i determines the purposes and means of processing your personal data. bv999i operates under an international gaming licence and is subject to the data protection requirements imposed by that licensing jurisdiction as a condition of holding the licence.

Where bv999i engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or cloud infrastructure providers — those third parties act as data processors under contractual arrangements that require them to handle data only in accordance with bv999i's instructions and to maintain appropriate security standards.

For all data-related enquiries, requests, or complaints, you may contact bv999i's data team via the contact details provided in Section 17 of this Policy.

03 Personal Data We Collect

3.1 Registration Data

When you create a bv999i account, we collect the information you provide during the registration process, which includes:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used for age verification to enforce the 21+ requirement);
• Pakistani mobile number and/or email address;
• Chosen username and account credentials (passwords are stored in hashed form only — bv999i staff cannot access your actual password);
• City of residence (Karachi, Lahore, Islamabad, Faisalabad, or other Pakistani cities as provided by you).

3.2 Identity Verification (KYC) Data

In accordance with our licensing obligations, bv999i collects identity and age verification documents before processing withdrawals. This includes:

• Copy of Pakistani CNIC (Computerised National Identity Card) or valid passport;
• Proof of address documentation where required;
• Source of funds documentation in cases where enhanced due diligence is required.

3.3 Financial Data

bv999i collects financial information necessary to process deposits and withdrawals, including JazzCash and EasyPaisa account identifiers, bank account details for HBL, UBL, or Meezan Bank transfers, and transaction history. Full payment card numbers (where applicable) are handled by our payment processor and are not stored on bv999i servers.

3.4 Activity Data

bv999i collects data about your use of the platform, including betting history, game session records, deposit and withdrawal history, login timestamps, device information, IP addresses, and responsible gaming settings applied to your account.

3.5 Communications Data

When you contact bv999i support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and any information you provide in the course of seeking assistance.

04 How We Collect Personal Data

bv999i collects personal data through the following means:

05 How We Use Your Personal Data

bv999i uses personal data collected from players for the following purposes:

• Account creation and management: Processing registrations, maintaining account records, and enabling account access;
• Service delivery: Enabling betting, casino gaming, deposits, withdrawals, and platform features;
• Age and identity verification: Enforcing the 21+ age restriction and verifying player identity as required by our licensing obligations;
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, and local bank transfer methods;
• Regulatory compliance: Meeting anti-money laundering, know-your-customer, and responsible gaming obligations imposed by our licensing jurisdiction;
• Responsible gaming monitoring: Identifying behavioural patterns associated with problem gambling and applying appropriate interventions in accordance with our Responsible Gaming Policy;
• Fraud prevention and platform security: Detecting and investigating suspected fraud, bonus abuse, collusion, money laundering, or other prohibited conduct;
• Customer support: Investigating and responding to player enquiries, complaints, and disputes;
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance and user experience;
• Direct marketing: Sending promotional communications to players who have not opted out, subject to the provisions of Section 15.

06 Legal Basis for Processing

bv999i processes personal data on the following legal bases:

• Contract performance: Processing necessary to create and maintain your bv999i account and deliver the betting and casino services you have contracted for;
• Legal obligation: Processing required to comply with our licensing conditions, including KYC, anti-money laundering checks, age verification, and responsible gaming obligations;
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and aggregated analytics — where these interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing communications, which you may withdraw at any time as described in Section 15.

07 Third-Party Data Sharing

bv999i does not sell, rent, or commercially transfer personal data to third parties. bv999i may share personal data with the following categories of third party only to the extent required for a specific, legitimate purpose:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK — to process deposits and withdrawals;
• KYC and identity verification providers: To verify player identity and age as required by our licensing obligations;
• Game content providers: Such as Pragmatic Play, Evolution, Play'n GO, and others — strictly for the purpose of game delivery and technical operation. Game providers receive only the minimum data necessary for session management;
• Cloud infrastructure and hosting providers: Who store and process platform data on bv999i's behalf under data processing agreements;
• Regulatory and licensing authorities: Where required to meet compliance, audit, or investigation obligations imposed by our licensing jurisdiction;
• Law enforcement and government bodies: Where required by applicable law, court order, or regulatory direction.

All third-party processors engaged by bv999i are bound by contractual data processing agreements that restrict their use of personal data to the specific purpose for which it was shared and require them to maintain security standards consistent with bv999i's own obligations.

08 Payment Data & Financial Information

bv999i takes the security of financial data particularly seriously, given the PKR transaction volumes processed through the platform from Pakistani players. The following principles apply to all payment data handled by bv999i:

• Full payment card numbers are processed exclusively by our payment service providers and are not stored on bv999i servers;
• JazzCash and EasyPaisa account numbers associated with your profile are stored in encrypted form and are accessible only to authorised payment processing personnel;
• Bank account details provided for HBL, UBL, or Meezan Bank withdrawals are stored securely and used only for processing your withdrawal requests;
• Transaction records — including deposit and withdrawal amounts, timestamps, and method used — are retained for the period required by our licensing and anti-money laundering obligations;
• Financial data is never shared with advertising partners or used for commercial purposes beyond the direct processing of your transactions.

09 KYC & Identity Verification

bv999i's Know Your Customer (KYC) process is a regulatory requirement imposed by our international gaming licence. KYC verification is mandatory before any withdrawal from a bv999i account can be processed. The process typically requires:

• A clear copy of a valid Pakistani CNIC or passport;
• A selfie or photograph for facial comparison where required by our KYC provider;
• Proof of address (such as a recent utility bill or bank statement showing your Pakistani address) in cases where enhanced verification is required;
• Source of funds documentation for accounts with significant deposit volumes, as required by anti-money laundering obligations.

KYC documents are transmitted securely to bv999i's licensed third-party KYC verification provider. Verification outcomes are returned to bv999i as a pass or fail result. Identity documents are stored securely for the minimum period required by our licensing obligations and then securely deleted. KYC data is never used for marketing purposes and is never shared with unrelated third parties.

bv999i enforces a strict 21+ age requirement. Date of birth information provided at registration is cross-checked against KYC documents. Where a discrepancy is identified, the account is suspended pending resolution. Any account found to be held by a person under 21 will be permanently closed in accordance with our licensing obligations and responsible gaming commitment.

10 Cookies & Tracking Technologies

10.1 How bv999i Uses Cookies

bv999i uses cookies and similar tracking technologies (including local storage and session storage) on the platform. The following categories of cookie are used:

10.2 No Third-Party Advertising Cookies

bv999i does not deploy third-party advertising trackers, social media pixel trackers, or cross-site tracking cookies on the platform. Analytics data collected is processed in aggregated and anonymised form and is not shared with advertising networks.

10.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will prevent bv999i from functioning correctly — in particular, login session management requires session cookies to operate. Disabling functional or analytics cookies will not prevent access to the platform.

11 Data Retention

bv999i retains personal data for the minimum period required to fulfil the purpose for which it was collected, subject to overriding legal, regulatory, and licensing retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active account plus the mandatory post-closure retention period required by our licensing jurisdiction;
• Transaction and betting records: Retained for a minimum of five (5) years from the date of transaction, as required by anti-money laundering regulations;
• KYC documents: Retained for a minimum of five (5) years from the date of verification, in accordance with licensing requirements;
• Support communications: Retained for a minimum of three (3) years to support dispute resolution and regulatory audit requirements;
• Marketing consent records: Retained for the period of consent plus three (3) years to demonstrate compliance with marketing obligations;
• Inactive account data: Following account closure, data is retained for the legally required period and then securely deleted or anonymised.

When personal data is no longer required and the applicable retention period has expired, bv999i securely deletes or irreversibly anonymises the data. Anonymised data (from which you cannot be identified) may be retained indefinitely for aggregated analytics purposes.

12 Data Security

bv999i implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and bv999i servers;
• Encryption at rest for sensitive data categories including KYC documents and financial account identifiers;
• Role-based access controls ensuring that only personnel with a legitimate operational need can access specific categories of personal data;
• Two-factor authentication requirements for internal systems access by bv999i staff;
• Regular security assessments and penetration testing of the bv999i platform infrastructure;
• Incident response procedures to detect, contain, and report data security incidents in accordance with applicable notification obligations.

While bv999i takes all reasonable steps to protect personal data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your bv999i login credentials and for notifying support immediately if you suspect your account has been compromised.

13 Your Data Rights

As a bv999i player, you have the following rights in relation to your personal data. These rights are subject to applicable legal and licensing obligations that may limit their scope in specific circumstances:

To exercise any of the above rights, contact bv999i support via live chat or at the email address listed in Section 17. bv999i will respond to all data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be notified of the extension and the reason for it.

Please note that certain rights may be limited where bv999i is required to retain or process data to comply with a legal obligation — for example, transaction records required to be retained under anti-money laundering regulations cannot be deleted on request during the mandatory retention period.

14 Children & Minors

The bv999i platform is strictly restricted to individuals aged 21 years and above. bv999i does not knowingly collect personal data from individuals under the age of 21. If bv999i becomes aware that personal data has been collected from a person under 21 — whether through the registration process, KYC verification, or any other means — the relevant account will be immediately closed, all associated data will be handled in accordance with our licensing obligations, and any funds in the account will be dealt with per our underage gambling policy.

If you are a parent or guardian and believe that a person under 21 in your care has registered a bv999i account, please contact bv999i support immediately at the contact details in Section 17. bv999i will investigate and take appropriate action as quickly as possible. We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

15 Marketing Communications

bv999i may send promotional communications to players who have consented to receive marketing, or who have not objected to marketing communications in jurisdictions where opt-out marketing is permissible. Marketing communications from bv999i may include information about new game releases, bonus offers, PSL and cricket betting promotions, cashback offers, and platform feature updates.

bv999i marketing is sent via:

• Email to the address registered on your bv999i account;
• SMS to the Pakistani mobile number registered on your account;
• In-platform notifications visible when you are logged into bv999i.

15.1 Opting Out of Marketing

You may opt out of bv999i marketing communications at any time by:

• Using the unsubscribe link included in every bv999i marketing email;
• Updating your communication preferences in the notification settings section of your bv999i account;
• Contacting bv999i support and requesting removal from marketing lists.

Opt-out requests are processed within three (3) business days. Note that opting out of marketing does not affect transactional communications — bv999i will continue to send you account-related messages such as withdrawal confirmations, KYC request notifications, and security alerts regardless of your marketing preference.

bv999i will not send marketing communications to any player who has applied a self-exclusion or cooling-off period to their account. Players who have indicated problem gambling concerns through our responsible gaming tools are automatically removed from all marketing lists immediately upon applying any responsible gaming restriction.

16 Changes to This Privacy Policy

bv999i reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable legal requirements. The version number and effective date at the top of this document will be updated whenever a revision is made.

Where changes to this Privacy Policy are material — meaning they meaningfully affect how we collect, use, or share your personal data — bv999i will provide notice by email to your registered account address and/or by a prominent notice displayed on the platform prior to the changes taking effect. Minor, non-material changes (such as corrections to typos or clarifications that do not alter substantive meaning) may be made without specific notification.

Your continued use of the bv999i platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and request account closure as described in bv999i's Terms & Conditions.

Previous versions of this Privacy Policy are available upon request from bv999i support.

17 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or bv999i's handling of your personal data, please contact us through the following channels:

When submitting a data rights request, please include your registered account username and a description of your request. For security purposes, bv999i may need to verify your identity before processing certain data access or deletion requests. This verification step is in place to protect your account from unauthorised data access requests made by third parties.

If you are not satisfied with bv999i's response to a data privacy complaint, you may escalate the matter to the relevant regulatory authority of our licensing jurisdiction. Contact details for the applicable authority are available upon request from bv999i support.